This Privacy Policy describes how iQSMM Ltd. ("Company", "we", "us", or "our") collects, uses, and shares information about you when you use our website and services (collectively, the "Service").
1. Your Role as Data Controller
Important: When you use iQSMM to analyze social media channels, you are acting as a data controller and iQSMM is acting as a data processor with respect to any personal data contained in the publicly available social media content you choose to analyze.
You determine:
- Which social media channels to add for analysis
- What publicly available data to collect and process
- How to use the insights and analytics we provide
- When to remove channels and associated data from your account
We rely on you to:
- Comply with all applicable privacy and data protection laws when using our Service
- Ensure you have a lawful basis for analyzing any channels you add
- Use the data and insights obtained through our Service in compliance with applicable laws
- Comply with the terms of service and privacy policies of the social media platforms
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address, name, and password when you create an account
- Payment Information: Billing details processed through our payment providers (Stripe, CloudPayments)
- Communication: Information you provide when contacting our support
2.2 Information We Collect Automatically
- Usage Data: Pages visited, features used, time spent on the Service
- Device Information: Browser type, operating system, IP address
- Cookies: Session cookies for authentication and preferences
2.3 Information from Third-Party Platforms
When you choose to add social media channels to your account, we process publicly available information from third-party social media platforms on your behalf:
- Channel/profile information (username, display name, avatar, follower count)
- Video metadata (title, description, thumbnail, engagement metrics)
- Content for AI analysis (temporarily processed)
Important: We only process data that is publicly accessible. We do not access private accounts, direct messages, or any non-public information.
2.4 Third-Party Platforms - Independent Controllers
Any collection, use, and management of personal information by third-party social media platforms are governed by their respective privacy policies and terms of service.
We recommend you review the privacy policies of any third-party platforms you use. iQSMM is not responsible for the privacy practices of third-party platforms. Third-party platforms are independent data controllers with respect to data on their platforms.
3. How We Use Your Information
| Purpose | Legal Basis (GDPR) |
|---|---|
| Provide and maintain the Service | Contract performance |
| Process payments and subscriptions | Contract performance |
| Send service-related communications | Legitimate interest |
| Analyze publicly available social media data | Legitimate interest |
| Improve and optimize our Service | Legitimate interest |
| Prevent fraud and ensure security | Legitimate interest |
| Comply with legal obligations | Legal obligation |
4. Third-Party Services and Providers
4.1 Our Relationship with Third-Party Services
Our Service allows you to access and analyze publicly available data from third-party social media platforms ("Third-Party Services"). We are not responsible for the Third-Party Services, and your use of Third-Party Services is governed by the terms and privacy policies of those services.
We may share information with third-party service providers as necessary to provide our Service to you. However, iQSMM is not responsible for the acts or omissions of any Third-Party Services, including how they may use or process your data or publicly available data on their platforms.
4.2 Service Providers We Use
AI Processing:
- OpenAI: For AI-powered content analysis and insights generation
Payment Processing:
- Stripe: For USD payments - Stripe Privacy Policy
- CloudPayments: For RUB payments - CloudPayments Privacy Policy
Infrastructure:
- Hetzner: Server hosting (Germany/Finland)
- MongoDB: Database storage
4.3 Disclaimer Regarding Third-Party Services
iQSMM has no control over and assumes no responsibility for the content, privacy policies, or practices of any Third-Party Services. We do not warrant the offerings of any Third-Party Services. You acknowledge and agree that iQSMM shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any Third-Party Services.
5. Data Retention
| Data Type | Retention Period |
|---|---|
| Account information | Until account deletion + 30 days |
| Channel analytics data | 12 months (rolling) |
| Video files (for transcription) | Deleted immediately after processing |
| Transcripts and AI analysis | Until channel removal or account deletion |
| Payment records | 7 years (legal requirement) |
| Server logs | 30 days |
6. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including countries that may not have the same data protection laws. We implement appropriate safeguards for such transfers, including:
- Standard contractual clauses approved by the European Commission
- Ensuring third-party providers maintain adequate security measures
7. Your Rights (GDPR)
If you are located in the European Economic Area (EEA) or UK, you have the following rights:
| Right | Description |
|---|---|
| Access | Request a copy of your personal data |
| Rectification | Request correction of inaccurate data |
| Erasure | Request deletion of your personal data |
| Portability | Request your data in a machine-readable format |
| Restriction | Request limitation of processing |
| Objection | Object to processing based on legitimate interests |
| Withdraw consent | Withdraw consent where processing is based on consent |
To exercise these rights, please contact us at legal@iqsmm.com. We will respond within 30 days.
8. Cookies
We use the following types of cookies:
- Essential cookies: Required for authentication and basic functionality
- Preference cookies: Remember your settings (language, theme)
We do not use advertising or tracking cookies. You can disable cookies in your browser settings, but this may affect the functionality of the Service.
9. Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure password hashing
- Access controls and authentication
- Regular security updates
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
iQSMM Ltd.
Data Protection Contact
Email: legal@iqsmm.com
You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.